Conflict Resolution In The Workplace
Maintaining a healthy work environment in which employees can thrive isn’t easy. In any organization, conflicts — both major and minor — may arise. These can be damaging to team morale, productivity and company culture. Unmanaged conflict also can cause deeper problems within the workplace, such as absenteeism and high employee turnover. Here are some common types of workplace conflicts plus tips to help HR personnel, managers and business professionals resolve them.
Workplace conflicts may occur when team members have different preferences on how to accomplish tasks. For example, some employees are team players while others may prefer working alone without interruptions or distractions. An inability to adjust to the work styles of others can create power dynamics and a breeding ground for conflict, especially when collaborating. It also can cause frustration and unnecessary stress.
Work style conflicts can be resolved by recognizing each employee’s strengths and personal differences, and mediating between workers, if necessary. You also might consider holding a meeting to discuss individual preferences and allowing employees the freedom to complete tasks in their own way.
Employees often need to rely on a co-worker’s cooperation, input or output to accomplish the job. This type of interdependency can lead to disputes. For example, if a salesperson is always late inputting the monthly sales figures, it can affect the accountant’s ability to finish reports and make deadlines. Interdependency-based conflicts can be resolved by delegating tasks effectively. Communicate with teams about the importance of accountability and responsibility. Clarify roles and obligations to ensure everyone is on the same page when deadlines approach.
Understanding the causes of common workplace conflicts can help HR managers, supervisors and business professionals stay one step ahead of any disputes that may break out among team members. To learn more about the most common workplace conflicts, and tactics for resolving them, see the accompanying infographic.
Author bio: Jeff Martin is Director of Marketing and Merchandising at LogoSportswear, the online leader in custom apparel for over 25 years. Martin, who has held this position since 2007, has more than 20 years of industry knowledge and e-commerce expertise.
Courtesy Of Logo Sportswear