What Makes Exceptional Customer Service (infographic)

What do you think about your customer service process? Does it work well, and can your employees conquer any hiccups—big or small—that pop up along the way? Even if you feel like you have exceptional customer service, it’s important to analyze it regularly for new issues and new challenges that you can address.

That starts by thinking about the qualities that are essential to great customer service. Some of them may surprise you—empathy, for example, or generosity. Timeliness shouldn’t, nor should the solutions that customer service needs to be focused on.

Here’s the thing to know about customer service: It’s something that you can always work on. This graphic can help.

How to Ensure the Very Best Customer Experience Every Time

Via Salesforce

WBECS 2016

Registration for the complimentary WBECS Pre-Summit is now open and as you know, I’ve gained incredible value from joining their sessions in the past…

Which is why I wanted to give you a quick heads-up today:

Since registration opened 5 days ago, 37 of the 50 sessions reached 50% capacity within the first 24 hours!

The summit starts next week with the first LIVE sessions on May 11th and if you’re interested in joining, I’d hate to see you miss out.

You can still register and secure your spot for up to 48 pitch-free sessions held by some of the most successful coaches and top leaders in the industry.

Click here to secure your spot at no cost!

I think you are going to love the summit!

Tools to Compel Your Prospects to Act

Selling is hard. Pressures from sales leaders notwithstanding, we’re also up against clients who are tired of old-fashioned sales techniques, often know more about our solutions than we do and are actively using technology to avoid us.

While a more informed customer isn’t bad, it has made them less responsive because they’re doing significant research before calling a sales rep. According to CEB, buyers now are 60 percent of the way through the buying process before engaging with a salesperson.

Here are a collection of six tools to help compel your prospects to act — and buy!

Click To Enlarge

An Offer They Can’t Refuse: 6 Tools to Compel Your Prospects to Act

Via Salesforce

Conversational Intelligence® for Coaches

I’m excited to share with you that in 2 weeks from now Judith Glaser is doing a live training on Conversational Intelligence® for Coaches – and I thought you might want to join!

I’ve received tons of value from Judith’s trainings in the past and she’s going to share some of her very best content like:

  • Why the quality of conversations is crucial for coaches to focus on – and the newest research on how to elevate conversations in your life, your partnerships and your business
  • The Epigenetics of Conversations and how we ‘transcribe new mind-opening, or mind-closing patterns and pathways in our brains – including the coaching framework you can use right away to expand your conversations and work with clients
  • How the Neurochemistry of Conversations will help you to understand and impact the way our brain makes sense of every interaction, and translates this into habit patterns that either serve to protect us from others or enable us to partner with others
  • How to make the invisible visible to go from vision to reality with your clients including practical applications for elevating coaching to another level


Discover How to Transform Your Coaching Clients

This training has the potential to take your business to the next level and I highly recommend that you join if you’re interested!

Click here to join the live training with Judith Glaser!